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PRIVACY POLICY
Our Privacy Pledge. At Teamsters Council #37 Federal Credit Union we respect the
privacy of our members. We recognize the importance of maintaining the confidentiality of
your personal financial information. This notice describes the privacy policy and
practices followed by Teamsters Council #37 Federal Credit Union and our affiliate, CU
Insurance Agency, LLC. This notice explains what types of member information we collect
and under what circumstances we may share it.
Member Information We Collect. The Credit Union collects only relevant information
about members that is needed to establish and maintain your account and services as the
law allows or requires us to collect. We may collect personal and financial information
about you (member information) which is “nonpublic.” The member information we collect
varies depending on the accounts and services you request and use. We collect information
about you from the following sources:
Application Information. We retain personal information we receive from you on any
application you provide for membership, deposit account, EFT services, loans, insurance or
other Credit Union services. This information includes: name, address, social security
number, birth date, phone number, employment and financial status, and credit history.
Your Transactions. Any time you make a transaction on one of your accounts,
including ATM or card transactions, loan advances, transactions through TeamNet Online
banking, over the phone or at a branch, we retain the transaction information including:
your account number, the date, amount, location of the transaction, and other pertinent
information.
Credit Reports. When we evaluate your application for a service, we may request a
credit report about you from a consumer reporting agency. We retain the personal and
credit history information about you and we may use it to evaluate future account service
requests.
Online. We obtain information online when you visit our website, www.tcu37.com.
This includes retaining information you provide us on any online application, TeamNet
Online banking transaction or information you send to us by e-mail.
Member Information We Share. In order to provide financial services to you, we
share certain information about you with our affiliate, CU Insurance Agency, LLC and in
some cases with third party service providers, as permitted by law. However, we only share
information to the extent necessary to service your account or offer new services to you.
If we share your information, it is with the goal of bringing you quality services, more
choices, and greater convenience. Information we may have about former members is
generally only shared or disclosed if necessary to enforce or administer an account or as
required by law.
Sharing Information with Credit Union Affiliate. Our wholly-owned affiliate, CU
Insurance Agency, LLC, provides financial services, including insurance products. We may
share personal information (such as name and address) with our affiliate so they can serve
you more efficiently. Our affiliate maintains the same privacy standards as the Credit
Union. If you prefer that we not share information with our affiliate or receive offers
from our affiliate, you may select an opt out choice outlined below.
Sharing Information with Third Party Service Providers. In order for us to conduct
our operations, including servicing your account or processing your transactions, we need
to share information with our service providers, including: data processing companies,
check, ATM and other payment processing companies, payment networks, loan service
providers, insurance companies, collection agencies, credit reporting agencies, insurance
companies, and financial service providers with whom we have joint marketing agreements.
These service providers act on our behalf and have agreed in writing to keep the member
information we provide to them confidential. We share the following categories of
information to third party service providers depending on the specific services provided:
 | Personal information (name, address, SSN, and account number) |
| Account information (type of accounts, account balances, and
transaction history) |
| Transaction information (dates, amounts, locations, and type of
transaction) |
We do not sell or share member information or account numbers with
independent third party marketers offering their products and services. While we may
assist in offering financial products and services of our affiliate or other financial
service providers, we control the member information used to make such offers.
Sharing Information as Legally Required or Permitted. We may share any member
information of yours in response to a lawful request issued by a court, government agency,
or regulatory authority or as permitted by law in order to administer or enforce your
account. We may also share our experience information about you with credit bureaus. Our
reporting to credit bureaus is governed by the Fair Credit Reporting Act, which affords
you the right to make sure that your credit bureau reports are accurate.
Our Confidentiality and Security Safeguards. We maintain strict policies and
security controls to assure that member information in our computer systems and files is
protected. Our employees and agents are permitted access to member information that they
may need to perform their jobs and to provide service to you. Our employees and agents
have access to such member information as necessary to conduct a transaction or respond to
your inquiries. All employees and agents are trained to respect member privacy. No one
except our employees and agents has regular access to the Credit Union computer system and
records storage. The Credit Union has established internal security controls, including
physical, electronic, and procedural safeguards to protect the information you provide us
and the information we collect about you. We will continue to review our internal security
controls to safeguard your member information as we employ new technology in the future.
Online Privacy Protections. At our website, www.tcu37.com, you may apply for
accounts and services and you may communicate with us via e-mail. To protect the
information you provide us online, we use multiple levels of security. The application
information we accept online and our TeamNet Online banking service relies on industry
standard “Secure Sockets Layer” (SSL) encryption to secure your transaction
information and communication. Generally, our e-mails are not secure. However, if we ask
you to e-mail us information other than your name, address, e-mail address and phone
number, it will be obtained using a secure (SSL encryption) e-mail form. When you visit
our website, you can access site information, without revealing your personal identity.
However, in order to help us identify you for future site visits, we use “cookies” to
track your visit. A “cookie” is a piece of information that our web server stores on
your computer hard drive and retrieves later. The cookie will not request, require or
collect personal identity information and you remain anonymous. Your member information is
not accessed by or stored within a cookie in any way.
Protecting Children’s Information Privacy. Our online financial services are not
designed for or directed toward children. We do not knowingly solicit or collect data from
children and we do not knowingly market to children online. We recognize that protecting
children’s identities and online privacy is important and that responsibility rests with
us and with parents.
Your Opt Out Rights
Opt Out of Affiliate Marketing Solicitations. In addition to Credit Union products
and services, we believe the insurance products and services of our affiliate, CU
Insurance Agency, LLC, will be of value and interest to you. Currently, we share Credit
Union name and address information of yours with our affiliate so they can better qualify
you for products and services they offer. However, you have the right to limit our
affiliate’s marketing of their products and services based on your name and address
information that we may share with them. You may opt out of directing marketing
solicitations of our affiliate as described below and your choice to opt out of such
marketing will apply until you tell us to change you choice.
Opt Out of Information Sharing with Affiliate. From time to time, we will share
your name and address with our affiliate, CU Insurance Agency, LLC. If you prefer, you may
direct us not to share this information by providing your opt out below. Opting out means
we will not share or disclose personal information provided by you with our affiliate that
we might otherwise share with our affiliate. Opting out does not prevent us from
Confidential Page 5 3/20/2009sharing or disclosing personal information, account
information, and/or transaction information to our affiliate to service or administer an
account or as permitted by law.
Opt Out Election. The following opt out election information explains the nature of
your opt out and how you can exercise your opt out.
Opt Out Choices. When you exercise your opt out rights with the
Credit Union, your opt out means we will no longer perform any of the following unless you
inform us otherwise:
| No direct marketing from CU Insurance Agency, LLC |
| No sharing of name and address with CU Insurance Agency, LLC |
How to Opt Out. You can exercise your opt out in any of three
ways:
| in person at a branch; |
| calling us toll free at 1-800-547-7657 or 503-251-2390; |
| mailing us your election to the address listed below. |
If you have an account with joint ownership, only one member needs to
request to opt out. You may change your decision to opt out at any time by notifying us of
your choice. If you opt out, we will not share your personal information with our
affiliate, and neither we nor our affiliate will send promotional offers or informational
mailings except those included in your monthly statements. If you have multiple accounts
with the Credit Union, you must exercise your right to opt out on each account.
Privacy Policy Notices and Inquiries. We reserve the right to amend this Privacy
Policy at anytime and we will notify you as required by law. If you have any questions
about our privacy practices
contact us by calling: 503-251-2390 or 1-800-547-7657,
sending us an e-mail at MarkF
or writing to us at:
Teamsters Council #37 Federal Credit Union,
P.O. Box 20849,
Portland, OR 97294-0849.
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